Category Archives: Health and Social Services

Met Police warning on potential NHS Test & Trace scams, June 2020

The Metropolitan Police Cyber Crime Unit has issued the following alert:


This government service is extremely important in the fight against coronavirus and it’s vital the public are on board with it; however, people have concerns about the opportunity for criminals to commit scams and some scam texts are already in circulation.
NHS Test & Trace will never ask you for financial details, PINs or passwords and will never visit your home. Also, Contact Tracers will never:

Ask you to dial a premium rate number (eg those starting 09 or 087);Ask you to make any form of payment;
Ask for details of your bank account;
Ask for your social media identities, login details, or those of your contacts;
Ask for any passwords or PINs, or ask you to set up passwords or PINs over the phone;
Ask you to purchase a product;
Ask you to download software or hand over control of your PC, smartphone or tablet;
Ask you to access any website that does not belong to the Government or NHS.

Whilst it is possible for criminals to fake official phone numbers, they cannot fake official website addresses. Anyone with concerns about a phone call, text message or email in relation to Test & Trace is encouraged to check the website address provided carefully. If possible, type the official address ( followed by unique characters given to you, directly into your browser.

If you think you have been sent a scam message, please report it to Action Fraud on 0300 123 2040 or via

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KCH NHS Foundation Trust draft mental health strategy consultation

Kings Mental Health Strategy – draft strategy out for consultation

Kings College Hospital NHS Foundation Trust have published their draft mental health strategy identifying key priorities to provide vision and direction over the coming five years. These priorities have been developed based on the good work already happening across the Trust, with input from clinical and operational staff and early engagement with volunteers, members, patients and Healthwatch organisations. They are now engaging with a range of local organisations and partners.

The strategy aims to build on and spread good practice in meeting the physical and mental health needs of their patients, their families and carers. Click here to read the strategy.

If you have any comments or questions, please email them to by close of play on Monday 9th September 2019.

You can also attend one of the sessions they will be holding to discuss the strategy.

  • 3rd September, Board Room, Hambledon Wing, Denmark Hill, King’s College Hospital. You can attend a session from 5.00 – 6.00pm or 6.30-7.30pm
  • 9th September,10.00 – 11.30am, PRUH Education Centre, Princess Royal University Hospital

To register for a place at one of these sessions, please contact:

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Latest Stakeholder Bulletin from Bromley Clinical Commissioning Group, March 2019

The latest Stakeholder Bulletin from the Bromley Clinical Commission Group (CCG) can be found here

It includes news about a new service specification for emotional and mental wellbeing services for children and young people living in Bromley and the award of a contract for a new primary care provider for care home residents in the borough.




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B&Q stores supporting local community with ‘Community reuse’ scheme

B&Q stores have been donating unsellable materials and products to their local community groups for many years. It’s a great way to reduce waste whilst helping out the community.

The types of material includes:

Wood, including off cuts and single use pallets
Plastic plant pots and trays
Part filled cans of paint. This might be used for a mural or for covering graffiti as well as for decorating
Broken tiles and slabs
Ends of wallpaper rolls
Plants that are not in peak condition and other compostable materials
Old products that have been written off

If your charity, community group, college or school would like to find out more, get in touch with B&Q.  They will add your details to their database of community groups. When a B&Q store has something to donate, they will use this list to get in touch with groups in their area.

Please note that B&Q cannot guarantee what will be offered or when due to the nature of the materials they are donating.

The community groups B&Q have worked with for as part of the Community Reuse scheme have included:

  • Community garden projects
  • Registered charities
  • Schools and colleges
  • Community Repaint
  • Youth groups, Scouts and Guides
  • Hospices
  • Preschool groups and registered child minders

For more information please contact your local store or email

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Have a say in how health services are run in Beckenham – February 2019

Be part of your local health trust – become a member of King’s

Individual membership is free and you can choose how involved you’d like to be. Being a member gives you more say in how King’s services are run across Beckenham and Bromley, including at the Princess Royal University Hospital and Orpington Hospital. You can get involved in a range of activities to help improve the care they provide for you and your community.

Individual members can also:

• Find out what’s new at King’s including the latest healthcare technology and services
• Connect with their volunteering or fundraising programmes
• Tell them what matters to you and your family about your health care
• Vote for their Governors or stand to be a Governor yourself
• Get discounts for high street shopping through NHS Discounts.

For further information and to register visit their website.

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Survey on local support for children and young people with ASD or social communication needs, February 2019

Provision of support for children and young people with autism spectrum disorder (ASD) or social communication needs

Bromley has recently established a local area partnership group whose remit is to investigate the local support on offer across the borough for children and young people aged 0-25, with autism spectrum disorder (ASD) or social communication needs. The group is looking to reshape future provision across education, care and health services. To identify needs and gaps in current provision they’re inviting the views of anyone who either works with or provides services for this group of children and young people.

Please complete their quick survey:  The deadline is Friday 15th February.

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New online counselling service for 11-19-year old residents in Beckenham from February 2019

New online counselling service for 11-19-year olds now available across south east London

Starting on Monday 4 February, young people in Beckenham (and Bromley) can access a free, anonymous, online mental health and emotional wellbeing support. NHS South East London has commissioned XenZone’s online counselling service, Kooth, for an initial period of 14 months to provide the service. Read the news via NHS Bromley Clinical Commissioning Group and check out the service provided at Kooth.

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GP, Dentist and Social Care Surveys – let them know your views.

Out-of-hours GP access survey

Have you tried to access services when your GP has been closed?

Healthwatch Bromley is currently exploring the out-of-hours information provided for patients by GP Practices across the London Borough of Bromley.

Out-of-hour services are those provided outside of your GP Practice opening hours.These include urgent care centres, NHS 111, walk-in centres, A&E and extended GP services.

We are collecting local experiences and views of these services and would love to hear from you.

Please fill out the survey here.

Dentist Survey

Healthwatch Bromley is looking for your feedback on local dental services and would be grateful if you could complete our latest questionnaire.

We are particularly interested in understanding accessibility to the service so would still love to hear from you even if you do not use a dental practice.

Please fill out the survey here.

Social Care Survey

Healthwatch Bromley and Healthwatch Lewisham are carrying out a research project across both boroughs, looking into the social care needs and experiences of local people. We are interested to hear people’s experiences on access and referrals, social care assessments and quality of local care provision. We are looking to hear from anyone that receives support from the local authority, ranging from domestic support, direct payments and care packages, to personal care.

We would really appreciate you taking the time to complete our survey if you have experience of social care in either borough.

Please fill it out by clicking here.  


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Benedict House, Copers Cope Road: Proposal for a Residential Support Centre, February 2017

Two applications are currently being considered by London Borough of Bromley’s planning officers proposing the change of use of Benedict house, a former nursing home, to a Residential Support Centre.

LBB’s Director of Housing has provided a briefing document, below, to answer some of the concerns that have been raised so far:

What is the Proposal?

Benedict House has recently been purchased by developers who are seeking to redevelop the site for high quality apartments. Time is required to prepare for redevelopment meaning that Benedict House is likely to be vacant for up to 2 years.  In the interim the developers have offered the opportunity for the LondonBorough of Bromley to utilise the building for up to 2 years for use as temporary accommodation to help meet its statutory rehousing duties.

Why is the accommodation needed by Bromley for use as temporary accommodation?

The number of households presenting at risk of homelessness has increased steadily in recent years. For the majority, the reason for homelessness is that they are experiencing difficulties in affording the increasing costs of renting or buying a home.  A reduction in new build accommodation, increase in private sector rents and changes within social housing has meant that move on housing options havedecreased and the numbers in temporary accommodation has risen to unprecedented levels. This has meant that to meet the level of housing need the Council has had to utilise costly forms of insecure nightly paid accommodation which frequently falls short of requirements in terms of location and quality.  The use of Benedict House for up to 2 years would provide much needed local temporary accommodation whilst longer term housing solutions are identified.

Who decides which people would be placed into Benedict House?

The Council would retain full control over nominations throughout the periodof use. This means that the Council would decide who is placed into the accommodation and for how long.

Would people be placed from outside of the borough?

No, as the Council controls who is nominated only those households with a local connection with Bromley would be eligible. These would be residents who live and/or have permanent employment within the borough.  Prioirty would be given to those households who currently live, work or have children in schooling near to, or on direct transport links to Copers Cope Road.

What type of People will be placed?

Local people, mainly families or couples, who have become homeless throughno fault of their own and to whom the Council owes a statutory duty to assist in rehousing. A full assessment would be undertaken before any household isnominated and only those households who have been assessed as able to fully maintain a tenancy independently where the need is solely for housing rather than support would be eligible to be placed into Benedict House. The scheme would not be open to those people who are deemed vulnerable requiring intensive support to be able to manage a tenancy because of their vulnerability, such as those with enduring mental health needs. The council has alternative specialist support schemes which provide more intensive support for these people.

Who will manage the schemes?

The scheme would be managed by Omega Mears. They already work with the Council sourcing and managing a number of temporary accommodationunits and have a long track record of successful temporary accommodationand tenancy management. It is proposed that 24 hour on site management is provided. Mears would also provide ongoing advice and support to residentsin partnership with the Council to assist households to secure settled accommodation and ensure that they do not become homeless again. For example helping to access employment for those who may not currently be in full time employment.

Would I be able to contact anyone if I had concerns or queries about the Scheme?

Yes, full contact details of the Mears staff and Council’s housing needs team would be made available to all local residents so that they would be able to make contact should they have any queries or concerns at any point.

What type of tenancies would residents have? Can you guarantee that they would have to leave at the end of the 2 years?

All residents would be signed up to a licence agreement. This is a non-secureagreement meaning that they would not hold any interest in the property or have any rights to remain in the long term. The agreement sets out residents’ responsibilities and the conditions they must meet to be eligible to stay in the accommodation. This includes their conduct and the conduct of any visitors to the scheme. As the agreement is not a ‘protected agreement’ it can be brought to an immediate end should any resident or their visitor breach these rules or the Council require vacant possession. In this way conditions can be actively enforced to ensure that the scheme operate successfully without disturbance or disruption for any other residents in the scheme or local community and can ensure vacant possession at the end of the period of use as temporary accommodation.

To view the applications, and submit your own comments, click on the links below:



Remember to include your name and address in any correspondence otherwise your comments will not be registered.

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Residential Support Centre / Hostel proposed on Copers Cope Road, January 2017

Applications have been submitted for proposed change of use of a former nursing home on Copers Cope Road to a Residential Support Centre.

Benedict House, on the corner of Park Road, was in use as a nursing home until last year, when it closed following an inspection by the Care Quality Commission which found it to be inadequate (click this link to read article in the Bromley Times last summer).
Omega Mears, a care service provider, proposes to lease the building from the current owner, Spring Capital Management, with the intention of using it as a ‘residential support centre’ to provide ‘accommodation, care and support services’ for ‘homeless families, vulnerable young adults and emergency housing requirements arising from healthcare needs and other issues’.
Two separate applications have been submitted: the first for a certificate of lawful proposed use (as a residential support centre) ; the second for a temporary change of use from a care home to a residential support centre.  We believe  the purpose of the second application is in case the first one is refused.  Both applications are supported by letters from Bromley Council’s Education, Care & Health Services department.
The letters from LBB EC&HS point to the fact, amongst others, that numbers housed in temporary accommodation has more than doubled in the last five years, hence the increasing requirement for facilities such as this, particularly for parents and children who have become homeless through no fault of their own.
No external alterations are proposed to the building and there is no increase in the number of bedrooms from when it was in use as a nursing home.  There are 41 bedrooms in total: 35 double, 5 single and 1 disabled.  30 bedrooms are ensuite.  Omega Mears have submitted a comprehensive Management Plan and the facility will be supervised 24 hours a day.
You can view both applications in full, including the Council letter and Management Plan, and comment on the proposals by clicking the links below:
CCARA has written to the assigned planning officer and ward councillors requesting  that an informal meeting, or drop-in session, is held by council officers and representatives from the service provider, for residents to gain a clearer understanding of the exact proposals and ask questions in order that an assessment can be made of any areas of concern before the application is considered by the Council’s Planning Committee.

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Meet NHS Bromley CCG’s health leaders – Mon 26 Sept 2016, Bromley Central Library

NHS Bromley Clinical Commissioning Group (CCG) invites anyone who lives, works or studies in Bromley to meet the borough’s health leaders on Monday 26 September at an evening event at Bromley Central Library (High St, Bromley, Kent BR1 1EX). 

Fully open to the public, the evening will get underway at 5.30pm with a ‘meet and greet’ marketplace event, followed by our annual general meeting (AGM) at 6.30pm and a question and answer session with our governing body. We expect to finish by 7.30pm.

The marketplace showcases health services on offer across Bromley, bringing together representatives from children and young people’s services, maternity services, mental health, cancer services, GP practices and many more. You can meet the people who buy, plan and monitor health services for you across Bromley, and:

  • Find out the age of your heart
  • Know your risk of developing diabetes
  • Assess your intake of alcohol and sugar
  • Check your heart rhythm
  • Enter our health raffle
  • Get involved in shaping our services

Find out more in the AGM about our achievements over the past 12 months, our financial performance, and our plans for the future.

Dr Andrew Parson, local GP and Clinical Chair of Bromley CCG, said: “Over the past year we have worked hard as a CCG to put patients first, improve health services in Bromley and deliver our vision of better health, better care and better value. Our AGM provides an excellent opportunity to show the public and our partners some of the work we have done together and our plans for the future.

“All our governing body members are local people, so they all have a real interest in making sure that healthcare services for the people of Bromley are the best that they can be.

“I encourage anyone who wants to find out what the CCG is about and how decisions are made to come along to our meeting. We look forward to hearing your questions about the services that matter to you.”

If you would like any more information about this event or please contact Rachael Lukowska on 01689 866643 or email

 The CCG Annual Report on our website at



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adult community health services in Bromley – SURVEY

NHS Bromley Clinical Commissioning Group (CCG) is the organisation responsible for planning and paying for many of the health services you will use in Bromley.  The CCG is seeking views from adults who use community health services.   The CCG wants to learn more about their experiences using these services. Whether they are a patient or care for a friend or family member using the services. The feedback will help the CCG ensure that the services meet the needs of people in Bromley.  

You might have already been asked some general questions about these services in a previous surveys. This survey includes some further questions  to better understand your experience and opinions.

Please be assured that all responses to this survey will be anonymous, strictly confidential and will not be attributed to individuals in any way.

You can reach the online survey here or you can take part over the phone by calling 0800 085 4879. 

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Share your views on improving healthcare in Bromley Borough

Over the last year we have been developing plans to improve the way that health and social care is organised and delivered for people in Bromley.   We are doing this for the following reasons: 

  • We want to help you take better care of your health and have the right support to do so. 
  • We want more care to be provided in the community so that you only go into hospital if you really need to be there. 
  • We want to make sure you get high quality care when you need it, from the right service in the right place.
  • We want you to have better joined up care for all your health and social care needs so you don’t have to repeat yourself many times to different people.
  • We want to ensure you have the best experience possible.
  • We need to do this in a way that will make the best use of the money we have to spend on the NHS.

Our plans have been developed with the help of many people including doctors, nurses, health professionals, patients and other staff.   We have come up with a way of providing more joined up care that is focused on the needs of patients and which should help us deliver the improvements required and help people to live longer and healthier lives.  If you want to find out more about these plans, please call 01689 866535 or email .

To help us shape how we deliver these improvements, please help us by completing our survey here.

Dave Moore
Communications and Engagement Manager
Bromley Clinical Commissioning Group

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News from Bethlam Hospital Beckenham

As you may be aware, the trust was recently inspected by the Care Quality Commission and achieved an overall ‘good’ rating with some services rated as ‘outstanding’. More than 100 inspectors visited our services and judged them to be “safe, effective, caring, responsive and well led”. The full report can be found here: if you would like to read it.

 Also, last year, we opened the Bethlem Gallery and Museum. A new space open to the public and free of charge where visitors can view centuries of significant historic artworks and objects together with inspiring contemporary works by current artists and service users.  Since the space opened, we’ve welcomed many visitors and I hope that you will consider going along . More information here:

You may remember that in May 2014 our documentary series Bedlam was awarded a BAFTA television award. Since then, we have been working with Channel 4 and Rare Day (a production company) on a project looking at forensic mental health. We recently started filming at River House, Bethlem Royal Hospital. This will not be a second series of Bedlam, we hope to achieve the same outcomes in terms of successfully breaking down widely-held prejudices surrounding mental illness. The aim is to give members of the public a better understanding of what forensic mental health really means, seen through the eyes of the patients and the staff who care for them. At the moment we don’t have a name or broadcast date for the series, but we will be in touch when we know more.

You can contact the Media Team at South London and Maudsley NHS Foundation Trust which runs Bethlam by email for further information.


Best wishes



Sarah Crack

Head of communications and media

South London and Maudsley NHS Foundation Trust

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Patient and public awareness events on the Mental Capacity Act in Beckenham Nov & Dec 2015

Bromley CCG are holding two patient and public awareness events on the Mental Capacity Act.  The dates are as follows: 

  • 18 November – 6:00pm – 7:30pm – Beckenham Beacon, Harry Lyne Room
  • 8 December – 09:30am – 11:00am – Beckenham Beacon, Meeting Room C

 The Mental Capacity Act is about empowering people to make their own decisions and also how they can make their own wishes known and respected, once they are no longer able to consent for themselves.

These could be people who may have more permanent issues related to capacity such as dementia, learning disabilities, had a stroke, brain injuries  and people who may have more temporary issues related to capacity due to mental health problems or other illnesses. 

Bromley CCG has a responsibility or ensure that we commission services that offer high levels of quality and treatment.  A fundamental element of the commissioning process is that providers understand the Act, apply it to daily practice, have mechanisms in place to monitor their compliance and can demonstrate that the Act is embedded throughout the organisation.

If you would like to attend this event, please register here:


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Care Quality Commission Inspection on PRUH, Orpington Hospital and King’s

The Care Quality Commission (CQC) has published its inspection report for King’s College Hospital NHS Foundation Trust, following their visit to the Trust in April this year. 

The Trust has been given an overall ‘requires improvement’ rating. Individual sites were also rated; both King’s College Hospital (Denmark Hill) and the Princess Royal University Hospital (PRUH) were rated as ‘requires improvement’, whilst Orpington Hospital was rated as ‘good’. The full reports are available on the CQC’s website at:

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Phlebotomy (Blood) Services in Beckenham and Bromley Borough

Bromley CCG are wanting to hear views from residents about their experiences of using blood taking services, after a referral from their GP. Their aim is to understand how residents currently access blood taking services and if the services are meeting their needs. To have your say, you can complete their survey here

They are also running an evening focus group to get your views on the 20th October, from 6.00-7.00pm. This will be held in the Harry Lyne Room at the Beckenham Beacon. If you would like to attend please email 

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Our Healthier South East London – your views sought.

Have you heard about Our Healthier South East London, which is the five year strategy to improve health and integrated care across south east London. The programme is led by the six NHS Clinical Commissioning Groups (CCGs) in the region, including NHS Bromley CCG (which covers the Beckenham Beacon) with commissioners from NHS England (London), working in close partnership with local authorities, local providers of care and other partners.

There have been a number of developments in the programme recently, including publication of an ‘Issues Paper’ for local residents and stakeholders.

You can find our more here  Our Healthier South East London

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Survey regarding Mental Health Services in the borough – have your say by Wednesday 26 August 2015

Healthwatch Bromley have asked our Residents’ Association to pass on information about this survey. They are trying to reach as a wide a cross-section of individuals in Bromley borough and are contacting many community groups.

Bromley Mental Health Survey please fill in by 26th August 2015

One in six adults is known to suffer from mental ill-health caused by mild to moderate depression and a range of anxiety disorders. In Bromley, adults can get help for mental health conditions in various ways, of which two are listed here:

a) If you are aged 18 and over, you can self-refer or get your GP to refer you to ‘Improving Access to Psychological Therapies (IAPT)’ which helps people suffering from depression and a range of anxiety disorders (including panic attacks, post-traumatic stress disorder, excessive worry, Obsessive Compulsive Disorder or phobias).

b) If you are struggling to find or stay in work due to your mental health problems and are aged 18+, you can self-refer to Bromley’s Mental Health Employment (MHE) service. They support people in recovery from mental health problems to find or stay in work, by offering personalised flexible services.

Both of these services – IAPT and MHE – are going to be under review as new contracts will be issued in 2016. The organisations that pay for theses service (NHS Bromley CCG and Bromley Council) want to know your views on current services provided by Improving Access to Psychological Therapies and Mental Health Employment. They also want you to help decide future local provision. We, Healthwatch Bromley and Lewisham, has been asked to run this survey with local residents to find out what you think about these services. Healthwatch Bromley gives people a powerful voice locally and nationally, by helping you to get the best out of your local health and social care services. So this covers people who use services now and those who might need to use services, in the future.

Who should fill in the survey? How can you do it?

Your opinion does and will matter. You could be a current IAPT or MHE user. You might have heard about the service informally. You might have a friend or family member who has used it. You might know someone with depression and anxiety who has not wanted to get help. Whatever your viewpoint, please consider filling this survey in, as long as you are aged 18 or over, live or work in Bromley, and want to change things for the better! You have until Wednesday 26th August 2015 to fill it in. We want to know what ‘good’ mental health support looks like for those suffering from depression and a range of anxiety disorders in Bromley, as well as those needing to find work.

Use this website link to fill in the Healthwatch Bromley and Lewisham survey:

Please do pass this email and link to family and friends to complete too. It will take you from 8 to 15 minutes to complete, depending on how much you have to say. The survey provides instructions on which questions to complete, to guide you. Please complete the survey as thoroughly and honestly as possible. You can skip sections that do not apply to you.  If you prefer to attend a focus group, there is one being held at Beckenham Beacon on the 26th August 2015 – you can attend the morning 10-12pm or the afternoon 2-4pm.  Please email for more info. 

What happens next? I have more questions….

All the information you provide is secure and anonymous (If you provide any contact details these will be separated from survey results). All responses will come back directly to HWBL to be collated, analysed and put into a report for NHS Bromley CCG. You can ask for a copy of this at the survey end. Lastly, when you reach the end of the survey, you will find information listed on local and national support for people struggling with depression or anxiety disorders

If you want to call someone to discuss this survey or get someone to ask you the questions by phone, please email or leave a message on 07511 774613.

If you have questions about broader issues raised by this survey, please call HWBL on 020 8315 1916.

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Launch of NHS Issues Paper in Bromley – ‘Our Healthier South East London’ – have your say.

The Bromley Clinical Commissioning Group (CCG) is working with our five neighbouring CCGs (Bexley, Greenwich, Lambeth, Lewisham and Southwark) to develop a health commissioning strategy for south east London.

The programme, called ‘Our Healthier South East London’,  has launched an Issues Paper setting out why things need to change in the local NHS, some of their emerging ideas and considerations, and questions for the local people to respond to if they wish. It can be viewed online at:

This is not a public consultation document, it is a paper summarising the Bromley CCG’s early thinking on health issues facing the borough. Local people can make comment directly to the Bromley CCG by email to



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